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Blog Posts by KACE_Mary

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KACE: Java 7 Update 11 Is In The KACE Patching Feed

Summary:  You have heard of the Java exploit vulnerability based on this article:

http://www.siliconvalley.com/ci_22371190/oracle-says-java-patch-fixes-security-problem?IADID=Search-www.siliconvalley.com-www.siliconvalley.com

Issue:  Security loop found and waiting for patch to resolve.

Resolution:  Java Update 11 is in now in the KACE patching feed.  Oracle states installing it will resolve the security exploit.

NOTE: 5.4 Patch Available  5.3 and below:  Available Tonight

NOTE: 5.4 Patch Available  5.3 and below:  Available Tonight

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KACE K1000: I've Upgraded To 5.4 And Now Receiving Error Downloading Signatures for Windows When Downloading Patches

Summary:  Customer just upgraded system from 5.3.53053 and now receiving Error Downloading Signatures for Windows.

Issue:  Sometimes after upgrade the apppliance thinks a license is expired.  There are many different reasons for receiving this error so should not be the single stop action to resolve this error.  This is a quick trouble-shooting step that you can take if you upgraded to 5.4 and receive this error.

Resolution: Please look to your patching log.  Do you find something similiar to this log?

Error downloading Signatures for Windows.
Please check the server logs for more information.

From the log -
Dec 28, 2012 8:11:35 PM com.lumension.scr.client.SCRClient download
INFO: Processing Group : windows/x86_64-win7sp0.lst
sw_vers: not found
fopen(/kbox/kboxwww/patches/kace.plk,rb) failed
checksum error
/tmp/__PatchLink500388.cab: no valid cabinets found
Dec 28, 2012 8:11:35 PM com.lumension.scr.pojo.SecurityContent downloadPackage
SEVERE: Failed to import patch null
Dec 28, 2012 8:11:35 PM com.lumension.scr.pojo.SecurityContent downloadPackage
SEVERE: Failure return code PPX_ERROR_EXPIRED_LICENSE_KEY
Dec 28, 2012 8:11:35 PM com.lumension.scr.client.SCRClient process
SEVERE: Error Processing Content Download Request.null
Dec 28, 2012 8:11:35 PM com.lumension.scr.client.SCRClient process
INFO: System Configuration: ( {payload_folder=/kbox/kboxwww/patches, threshold=10737418240, MasterListFileName=/kbox/kboxwww/patches/WINDOWS_master.lst, force_refresh=false, keyFile=/kbox/kboxwww/patches/kace.plk, index=kbox3-ec.xml, folder=/kbox/kboxwww/patches, refresh_metadata=false, program=/kbox/bin/SCR/bin/, download_packages=false, payloadFolder=/kbox/kboxwww/patches/plp, listfiles_inclusive=/kbox/bin/SCR/bin/kaceconfig/listfiles_inclusive.lst, cacheResponseFolder=/kbox/bin/SCR/cacherequest, checkPayload=true, dist=ENGLISH, download_signatures=true, cacheRequestFolder=/kbox/bin/SCR/cacherequest, exclusions=/kbox/kboxwww/patches/exclusions.lst, configlog=/kbox/bin/SCR/logs/Windows-Config.log, platform=WINDOWS, arch=X86_64} )
[2012-12-28 20:11:35 -0500] KPatch [info] SCR Processing Complete
[Fri Dec 28 20:11:35 EST 2012] [notice] Exceptions(120:Lumension library encountered error processing content) occured while downloading signatures from CDN.Signatures might not be imported for Windows
[Fri Dec 28 20:11:35 EST 2012] [notice] No active subscriptions for Platform: mac
[Fri Dec 28 20:11:35 EST 2012] [notice] To: KaceAdmins@company from:KaceAdmins@company subject : K1000 - Patch Download Failed Msg: <font color='red'>Error</font> downloading Signatures for Windows.<br>
Please check the server logs for more information.

[Fri Dec 28 20:11:45 EST 2012] [notice] /kbox/kboxwww/patches//SCR_CONTENT.lst is empty. SCR did not return metadata info. Exiting.
[Fri Dec 28 20:11:45 EST 2012] [notice] kpatchsystem - Downloading package files
[Fri Dec 28 20:11:46 EST 2012] [notice] kpatchsystem - Complete.

Go to settings>patch settings.  Click to edit and the click save without changing anything.  This has been reported to resolve the issue.  You should be able to download patches now.

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KACE K1000: My Patch Listing Is Blank After New Year's Day

Summary:  The patch listing shows a blank list and I know I have patches loaded.  What's going on?

Issue:  The patch listing page is blank. 

Resolution:  The patch listing wil default view to the year.  Since no patches have been released for 2014, the listing is blank as the the view set is by year (2013).

 

For 5.3 and 5.4 K1000 Appliances:

Your current view is set for year versus all patches.  Do the following to get a listing of patches:

1.  Click Security>Patch Listing.

2.  Change the View By dropdown to to All Patches (or to a previous year) and the page will fill with a patch listing.

 

For 5.5 K1000 Appliances:

The All Patches view will intially be blank.  Please do the following to resolve the issue:

1.  Click Click Security>Patch Listing.  No patches will be listed.

2. Change the View By Dropdown to Year and select 2013.  Patches will now list.

3.Change the View By Dropdown back to All Patches and the list of patches will remain.

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KACE: When I deploy My Virtual Appliance, I Am Alerted My License Is Expired And Activation Status Is Usage Exceeded

Summary:  You receive an error message that states your is expired and you know that it is valid.  You know that your license is valid.

Issue:  You receive the following notification:

Your license has expired.

Contact sales@kace.com for an updated license key that can be used to reactivate your appliance.


License Summary: Product: K2000
Version: 3.4.54256
Serial Number: XXXXXXXXXXXXXXXXXXXXXXX

Status: Expired
Expires:  (Varies by customer)
Activation Status: Usage Exceeded
Modules: Deployment Appliance
Seats: 300
Used Seats: 0

Add License Key

License Key:
Status: Valid
Expires: Never
Modules: Deployment Appliance
Seats: 300

Resolution:  You have exceeded the instances of Virtual Machines.  You can only deploy up to three instances of the virtual appliance.  You must remove one instance and wait twelve hours to allow the license to update.   If you require more than three instances of your KACE Appliance, please contact KACE Sales at sales@kace.com.

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KACE: How to leverage Winbuilder for use with the DELL|KACE Kbox 2000 (KACE Revolution Konference 2012)

Summary:  Snapshots of the slides on how to leverage Winbuilder for use with the DELL|KACE Kbox 2000

Special thanks to the folks over at DynamicQuest for collaborating with us in coming up with the process.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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