KACE: K1000: Submitters Receive E-mail When Owner Only is Checked And Submitter is Unchecked In E-mail Notification

Summary:  Submitters are receiving an e-mail when the service desk ticket is updated with Owners Only is checked.

Issue:  Submitter should not receive an e-mail at all as the submitter box is unchecked in Service Desk Configuration (Email on Events)


Resolution:  This has been identfied.  Upgrading to K1000 server version 5.4 resolves issue.


  • Nice bug fix!

    John - jverbosk 10 years ago
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