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Deployment Tips (1)

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Note
Steps to take when a Kace agent will not check in. Try these steps one at a time. If step one does not work, try step 2 and so on and so forth:

1. Run the force check in command.
   - "C:\Program Files (x86)\Dell\Kace\runkbot.exe 4 0"
2. Uninstall and reinstall command with these commands.
   - uninstall - "amptools uninstall all"(add "-KUID" after all to delete verything + the KUID)
   - reinstall - In your Kace Driectory, under agent_provisioning run your installer (ex:ampagent-6.3.314-x86.exe)
3. Delete Kace registry folder and reinstall Kace agent. Then change the key back to what it was previously.
   - navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Dell and copy your KUID. Then delete the whole Kace folder.
   - uninstall agent - run "amptools uninstall all"
   - reinstall agent - In your Kace Driectory, under agent_provisioning run your installer
   - navigate back to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Dell and change your InstallID and MachineID back to old KUID.

Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
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