From Richard C.

I encountered a strange issue with the KACE agent on my PC not syncing and here is how I resolved it.

The ampagent service was started normally but it would still not sync with the ikbox1200

I found that the amp.conf file was empty except for a few timer values and there was an error in the amp.log file saying it was unable to contact http://

That was because the ampurl: entry (shown below) was empty as were most of the other entries in the amp.conf file.

I found an old copy of the amp.conf shown below and replaced the file and VOILA the service started and it reported into the KACE server as synced.

Open the conf and log files in Notepad. Program data is a hidden file. Unhide it.

CONTENTS of c:\program data\dell\kace\amp.conf

host=ikbox1200.companydomain.com

log=amp.log

lasthost=ikbox1200.companydomain.com

serverversion=3.7.90345

appliance=k1000

ampport=52230

ampurl=http://ikbox1200.companydomain.com:52230

webport=80

weburl=http://ikbox1200.companydomain.com

rto=20

wto=20

crto=30

pl=pluginDesktopAlerts,pluginPatching,pluginRunProcess,pluginWeb

companyname=COMPANYNAME INC

splashtext=dell kace systems management appliance is verifying your pc configuration and managing software updates.      please wait...

cto=10

debug=true