Do you use the Service Desk within your K1000 to manage your IT Support?
Would you like to see your ticket data in Dashboard format?
We are looking for customers who would like to test drive our new Dynamic Dashboard product prior to its release to the Dell KACE community; just contact us at:
to setup a Free 3 Month trial using your Dell KACE data.
How Does the Dashboard Work?
For the duration of this test period, the Dynamic Dashboard is a hosted solution; however the local version of the Dashboard will be available soon after launch. Your basic ticket Data is passed via our secure agent to our Dashboard, reformatted so that the data is presented in views that make sense to your Service Desk resources, via your own customised URL.
What Dashboards are available for me to test?
For the purpose of this test, only the Service Desk dashboard is available, however we also have the following Dashboards ready to go:
• SLA Dashboard
• Inventory Dashboard
• Asset Management Dashboard
• Patch Management Dashboard
What Can I see on my Service Desk Dashboard?You are able to choose up to 6 Graphs per page, and you have the choice of the following graphs:
• Tickets Logged Today
• Tickets Closed Today
• Current Tickets
• Combination of the above 3 graphs on a single graph (See Below Image)
• Tickets logged today by Technician
• Tickets Closed today by Technician
• Tickets Logged today by Priority
• Current Tickets by Technician
• Current Tickets by Priority
• Current Tickets by Status
• Weekly Summary Chart – Open, Closed, Current
• Monthly Summary Chart – Open, Closed, Current
The dashboards will update regularly on a minute by minute basis, so your statistics are kept up to date throughout your working day. For each graph you have, there is an option to magnify or expand your view, or alternatively, display in a table text details for the tickets shown on the graphs.
Can I customize my Dashboard?
You are able to add a corporate logo to your dashboard, you are also able to change the colours of all elements, for example Page colour, Dashboard Background, Dashboard Frame, Text colour etc so you can match your Dashboard to your corporate “look and feel.”
How long is the test period?We plan to run the test for a three month period, giving our customers time to test, use and feedback on the features and performance, as well as giving us fresh ideas to think about how we adjust our offering to best meet the needs of Dell KACE customers.
How much will the Live Service Cost?
We are happy to share our prices to customers engaged in the trial; that is an important part of the test process. We envisage a monthly subscription charge for hosted customers or a fixed license fee for those customers requiring a local solution.
How Do I get started?
Contact us at the below email address:
Numbers for the trial will be limited, so please reach out as soon as possible, we look forward to getting you up and running soon.