Wanted - Dell KACE Customers to test New Dashboard Product

Are you a Dell KACE K1000 Appliance user? 

Do you use the Service Desk within your K1000 to manage your IT Support? 

Would you like to see your ticket data in Dashboard format? 

We are looking for customers who would like to test drive our new Dynamic Dashboard product prior to its release to the Dell KACE community; just contact us at: 

to setup a Free 3 Month trial using your Dell KACE data. 


How Does the Dashboard Work? 
For the duration of this test period, the Dynamic Dashboard is a hosted solution; however the local version of the Dashboard will be available soon after launch. Your basic ticket Data is passed via our secure agent to our Dashboard, reformatted so that the data is presented in views that make sense to your Service Desk resources, via your own customised URL. 

What Dashboards are available for me to test? 
For the purpose of this test, only the Service Desk dashboard is available, however we also have the following Dashboards ready to go: 

• SLA Dashboard 
• Inventory Dashboard 
• Asset Management Dashboard 
• Patch Management Dashboard 

What Can I see on my Service Desk Dashboard? 

You are able to choose up to 6 Graphs per page, and you have the choice of the following graphs: 

• Tickets Logged Today 
• Tickets Closed Today 
• Current Tickets 
• Combination of the above 3 graphs on a single graph (See Below Image) 
• Tickets logged today by Technician 
• Tickets Closed today by Technician 
• Tickets Logged today by Priority 
• Current Tickets by Technician 
• Current Tickets by Priority 
• Current Tickets by Status 
• Weekly Summary Chart – Open, Closed, Current 
• Monthly Summary Chart – Open, Closed, Current 


The dashboards will update regularly on a minute by minute basis, so your statistics are kept up to date throughout your working day. For each graph you have, there is an option to magnify or expand your view, or alternatively, display in a table text details for the tickets shown on the graphs. 

HhE8mZ.jpeg  3KeHPV.jpeg

Your Dashboard is displayed on a URL, so you will be able to access your Dashboard from a workstation, on a large screen or on your handheld device, making your data presentable to your Service Desk, or on the go, when in meetings, out of the office etc. 

Can I customize my Dashboard? 
You are able to add a corporate logo to your dashboard, you are also able to change the colours of all elements, for example Page colour, Dashboard Background, Dashboard Frame, Text colour etc so you can match your Dashboard to your corporate “look and feel.” 

How long is the test period? 

We plan to run the test for a three month period, giving our customers time to test, use and feedback on the features and performance, as well as giving us fresh ideas to think about how we adjust our offering to best meet the needs of Dell KACE customers. 

How much will the Live Service Cost? 
We are happy to share our prices to customers engaged in the trial; that is an important part of the test process. We envisage a monthly subscription charge for hosted customers or a fixed license fee for those customers requiring a local solution. 

How Do I get started? 
Contact us at the below email address: 

Numbers for the trial will be limited, so please reach out as soon as possible, we look forward to getting you up and running soon. 
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What is archiving in Microsoft Outlook?

Archiving saves and moves your old emails to a compressed file. Archive does create replica of items it only moves items. Archiving the old emails increase your Computer’s storage space. It helps to hold your Outlook folders clean & organized. Archiving can be performed in all items including calendar items. In most of the cases outlook keeps all the emails in a file called Outlook data files and it is also called as .pst file.

Ways to archive:

  1. Manually: You have to remember to do it.
  2. Automatically: Auto archive is featured on items older than a certain date you specify.

Steps to archive file by manually:

  • Open MS Outlook
  • Click on File and Go to Clean up tools
  • Click on the Archive this folder and all sub folders  & then click the folder that you want to select for archive. Any subfolder of the folder you select is included in this manual archive.
  • Enter the date you want to search with Archive items older than option.
  • If you don’t want use default file or location then you can go with browse option where you can choose your own location and then click OK. The destination path will appears in the box.
  • Select the Include items with “Do not Auto Archive” checked check box to include any items that might be individually marked to be excluded from automatic archiving. This option doesn’t remove that exclusion from these items, but instead of ignore the Do not Auto Archive check box for this archive only.

Steps to archive file by automatically:

  • Open MS Outlook
  • Click on File Tab.
  • Click options.
  • On the Advanced tab, under Auto Archive click on Auto Archive Settings.
  • Check on Run Auto Archive every  and then click ok.

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Use an Existing SSL Wildcard in Apache Tomcat 7

Going to post this one since the info via Google seems to be sparse and conflicting.. 

Export full wildcard from live windows IIS server, include key, include other attributes, give it a PW

mmc-add certificate snapin, look for *.domain for existing wildcard cert

Then this is the key: just use the following for the connector in the apache server.xml and forget anything to do with java keystores:

<Connector port="8443" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" disableUploadTimeout="true" 
                                 acceptCount="100" scheme="https" SSLEnabled="true" secure="true" clientAuth="false" sslProtocol="TLS" 
                                 keystorePass="XXXXXX" keystoreType="PKCS12"/>
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Uninstall Internet Explorer 10/11/9

I have found that running certain commands/programs/etc from the K1000 on 64 bit machines don't always work as you would think they would. 

Case in point; editing  registry hive on a x64 bit machine requires you to specify WOW6432NODE before the name of your key path. 

This took me a bit to figure out so I thought i would share. 

These commands below can be ran as batch files from K1000 scripting. 

This command will reboot the machine, unless you specify /noreboot as a switch. 

For x86 machines:

cmd /c FORFILES /P %WINDIR%\servicing\Packages /M *11.*.mum /C "cmd /c echo @fname && start /w pkgmgr /up:@fname /quiet"

For x64 machines:

cmd /c FORFILES /P %WINDIR%\servicing\Packages /M *11.*.mum /C "cmd /c echo @fname && start /w %Windir%\Sysnative\pkgmgr /up:@fname /quiet"


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WiseScript lives! Users unite!

WiseScript is not dead.  You can still purchase it from Flexera, and it's no longer tied to having the Symantec flavored version of AdminStudio.

I still use WiseScript daily.  It remians the easiest to use scripting tool and wrapper for Application deployment.

WiseScript works great on Windows 7, 8 and 10!

WiseScript's extendability is robust.   I have created several custom actions for WiseScript, and will make them avaialble to anyone who asks.  Here are some of the actions:

Check if older
Check if Process is running
Elevate file or directory
Elevate Registry Key
Indeterminate Progress Bar.
Kill Process
Play WAV File (the built in Play Multimedia File seems to be broken above XP)
Random Number
Remove MSI
Set Program Files Variable (automatically creates a variable for Program Files directory on 32 and 64 bit.)
User Postponemet (GUI with progress bar.  Lets users delay a software push.  Alows for company branded logo)

If interested, contact me.  Would love to share ideas with other WiseScript users.

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