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WiseScript lives! Users unite!

WiseScript is not dead.  You can still purchase it from Flexera, and it's no longer tied to having the Symantec flavored version of AdminStudio.

I still use WiseScript daily.  It remians the easiest to use scripting tool and wrapper for Application deployment.

WiseScript works great on Windows 7, 8 and 10!

WiseScript's extendability is robust.   I have created several custom actions for WiseScript, and will make them avaialble to anyone who asks.  Here are some of the actions:

Check if older
Check if Process is running
Elevate file or directory
Elevate Registry Key
Indeterminate Progress Bar.
Kill Process
Play WAV File (the built in Play Multimedia File seems to be broken above XP)
Random Number
Remove MSI
Set Program Files Variable (automatically creates a variable for Program Files directory on 32 and 64 bit.)
User Postponemet (GUI with progress bar.  Lets users delay a software push.  Alows for company branded logo)

If interested, contact me.  Would love to share ideas with other WiseScript users.



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Create Regular Scheduled Jobs in the KACE Service Desk

On occasions as we work with Dell KACE customers we get requests for different functionality, one such request that comes up fairly regularly is the ability to log regular tickets on the Service Desk against a schedule. The main purpose being to allocate time to a regular job or routine, and to make sure that time is captured and managed by IT staff in the correct way. One such example of a task would be the daily changing of back up tapes in servers, this was requested again by a customer the other day, so we sat down to work through the issue and see if we could muster up a solution. See the steps below:

1. Create a specific Ticket Category

In the Service desk Queue first create a category that matches your task, in this case Scheduled Tasks::Backup Tapes

IsYwxo.jpeg

Make sure that the "User Settable" box is un-ticked so that tickets cannot be mis-categorised

2. Create a Simple Report

Go into your reports area and create, using the wizard a simple report that gives you the following fields:
  • Ticket ID
  • Ticket Title
  • Ticket Owner
  • Date Created
  • Ticket Status
In the final section of creating the reports select the following

vZsWUh.jpeg

So that you have a summary report of only your open calls regarding Tape Changes, name it something like "Daily Tape Backup Summary"

3. Create Your Helpdesk incoming email account as a User

Within the Settings>Users area create a new user that has the same email address as your alt email or incoming email address for your Service Desk queue. This is so that it can be selected later in this process

4.Create A Report Schedule

Go to the Reporting section of your Dell KACE box and find the report created earlier in the process "Daily Tape Backup Summary"
From the report listing screen, click on the Blue Bell Icon next to the Report title to add a schedule.

QlmJXM.jpeg

Within the schedule set the email subject to something suitable eg "Daily Tape Backup Request"

Select your Service Desk email account as the recipient

Add a message eg "Please change the backup tapes on all servers"

TUCihC.jpeg

And finally set your schedule as to when the ticket needs to be logged, this can be done as a custom schedule if you only want a ticket logging Monday - Friday.
The following image shows the schedule as 16:45 Monday to Friday.

p3uATY.jpeg

This now means that every week day a report will be emailed into your Service Desk and a new ticket will be created on the queue.

5. Create a Custom Ticket Rule

The final step is to create a Ticket rule that will allocate the ticket to the correct technician for action and closure. Create a ticket rule using the following:

  • If Title is equal to Daily Tape Backup Request 
  • If Category is equal to "Scheduled Tasks::Backup Tapes"
  • If the Status is New (or whatever your default is set to)
If all of the above criteria is set, then set the Owner to your Allocated Technician.

Finally set the rule to run on a daily basis, but leave the time until 10 or 15 minutes after the report schedule is set to run.

The result is that every day a ticket is created in your Service Desk Queue and it is allocated to a technician for action, against which you can record time and effort when closing the ticket, which in turn can be reported on a weekly or monthly basis. 
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Approver Reminder Rule

Wrote this to send out every day at 7am to users that are approvers of tickets that have not yet approved those tickets. This rule will send out a list of the tickets that the certain user has not yet approved listing a link and the title.


Select SQL:
select group_concat('http://K1000_WEBSITE_URL/userui/ticket.php?ID=', T.ID, "\r\n Title: ", T.TITLE SEPARATOR "\r\n\r\n") as TICKETS, APPROVER.EMAIL as A_EMAIL from HD_TICKET T
left join USER APPROVER on APPROVER.ID = T.APPROVER_ID
where T.APPROVAL != 'Approved'
and T.APPROVER_ID != 0
and T.HD_QUEUE_ID = 13
GROUP BY APPROVER.FULL_NAME

Email each recipient in query results:
Subject: The following ticket(s) needs your approval
Column containing email addresses: A_EMAIL
Message:
Please review the following ticket(s) for approval:

$tickets


Run on a schedule as needed.
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Financial Asset Management Dell KACE Assets


Here at Indigo Mountain we have been working within the Asset area of the Dell KACE K1000 appliance, making the data more dynamic and easier to manage with our Barkode Scanner app, changing the structure of data to enable the recording of data relationships and also working within Custom Rules to enable data within the Asset area to be updated regularly

One of the challenges that customers have with Asset Management is the ability to record procurement information and then generate reports that show depreciated values for owned assets. Whilst it is possible to import pre-calculated data information into the Dell KACE asset database, maintaining an ongoing calculation of current asset value has been a challenge.

 

Depreciation Reporting

With some simple configuration changes within the Asset Type area of your Dell KACE K1000, the basic financial details required to achieve Asset depreciation reporting can be configured. They would be Date of Purchase, Original Value and the Type of Depreciation to be applied. The data within these fields can be imported from a CSV file type, using the standard Dell KACE Asset import process.

Next the custom Indigo Mountain rule can be imported, enabled and set to run every month. As it runs it updates the current value field with the correct amount, in line with the style of deprecation selected eg

·         3 Year Straight Line Depreciation

·         5 Year Straight Line Depreciation

With the Dell KACE K1000 being regularly updated, reporting on Asset Depreciation, is simple and can be set to run on a monthly schedule.

 

Next Steps

If this is something that you may be interested in for your Dell KACE K1000 just contact us and arrange to download our Depreciation Consulting pack which will contain the following items:

·         Comprehensive Installation and configuration instructions

·         Custom Dell KACE Rule Package

·         Custom Dell KACE Reports Package

Once installed, our rules and reports can be easily customised to apply to any Asset type that you have created on your Dell KACE K1000. We can also help if you need to customize the style of Depreciation that you wish to use if it is different from the straight line method provided.

pgCVdc.jpegSample Asset Type configured


AIVhfh.jpeg  Configured Ticket Rule


xgbgpo.jpeg  Resulting Depreciation report


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Announcement: RayPack for Dell KACE is released for all K1000 customers


RayPack for Dell KACE

 

Dell KACE partners with Raynet to offer the RayPack packaging tool

 

Paderborn, June 16th, 2015. Raynet GmbH, Europe’s leading provider of software packaging and application lifecycle management products, and Dell KACE, the leader in any point management are partnering to bring Dell KACE K1000 customers the benefit of RayPack´s packaging tool.

Good news for Dell’s KACE K1000 customers! Dell KACE K1000 customers will now be offered a limited edition of RayPack, Raynet’s enterprise packaging solution, under the name RayPack for Dell. Small and medium businesses (SMB’s) need the same functionalities and comforts offered in comprehensive enterprise solutions. However, in most cases SMB’s are not able to reap the benefits of such solutions because of high prices and related implementation and maintenance efforts. Yet, that is not the whole story. Even if a fitting solution is in place: in case of company growth or enhanced requirements the need for enterprise level components arises. Unfortunately, these common and most welcome business changes often result in extensive research and re-design measures, devouring precious shares of the extension budget.

Dell and Raynet now meet these scoping requirements by providing an advantageous combination of their two solutions. The state-of-the-art enterprise software packaging tool RayPack, as special edition RayPack for Dell, will be provided to customers of the Dell KACE K1000 solution and in turn is optimized for small and medium businesses. Depending on changing demands and company growth, the customer can enhance this basic solution until it reaches the required comprehensive enterprise level and does not have to undergo new designs or evaluate new systems. The privileged upgrade path for KACE K1000 users allows to scale the implemented RayPack edition up to its full extend – at minimal costs and environment adjustments.

‘This is what Raynet generally offers to customers’, says Mr. Ragip Aydin, Managing Director of Raynet, one of the leading companies when it comes to application lifecycle management. ‘Our solution follows highly modular design principles and allows step-by-step extensions depending on customer needs. We’re very happy and proud that we found a similar thinking and acting partner in Dell KACE. This is truly the best of both worlds for our customers.’

Dell KACE K1000 customers will enjoy privileged upgrade possibilities. Based on the RayPack for Dell edition, they can purchase step-by-step add-on-packages that allow them to upgrade up to the RayPack Professional or Enterprise edition. The user interface will contain previews to all those functions which are not covered by the RayPack for Delledition, so that users can estimate themselves if non-available functions would significantly help them and increase their productivity and making them subject to purchase.

‘We are happy to partner with Raynet’ says Dave Kloba, General Manager Dell Endpoint Systems Management, ‘Our customers are asking for a robust and simple to use software packaging solution and RayPack allows us to provide a solution that meets their needs.’

Dell KACE K1000 customers will be entitled to use RayPack for Dell as packaging tool along with their Dell KACE appliance. Please ask your Dell Software Sales Representative, or visit www.raypack.net for further information about the conditions of this Special Edition, and details about support and maintenance Raynet provides along with it.

 

About Raynet

Raynet GmbH is a leading and innovative service and solution provider in information technology and specialized in the architecture, implementation and operation of all tasks within "Application Lifecycle Management". Raynet’s Headquarters is in Paderborn, Germany and has additional locations throughout the region as well as locations in the USA, Poland, the UK and Netherlands.

For over 15 years, Raynet has supported hundreds of customers and partners with its products and solutions for enterprise application management projects worldwide. These include license management, software packaging, software deployment, migrations, client engineering and much more. Additionally, Raynet maintains and cultivates strong partnerships with leading companies in Application Lifecycle Management.

Raynet products and solutions are unique in design and functionality. Their development is highly driven by our customers and partners who play a big role in the development of our products and are a key reason why our products are always cutting edge. Whether you want to introduce a new deployment tool or to start a SAM project, whether you want to plan a packaging factory or do a migration – Raynet is the choice for best-of-breed-practices in services, products, and solutions for Application Lifecycle Management.
 

More information: https://raypack.raynet.de/en/Dell

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