This report is made to know how many hours has worked each one on the current week, so it is personally. there is one report for everyone in support department. it is easy, you just have to change de USER.ID.
This report calculate the hours worked from Monday to Friday of this week.

select U.FULL_NAME AS ATENDENTE, HD_QUEUE.NAME AS FILA,

SUM(format(time_to_sec(timediff(HD_WORK.STOP,HD_WORK.START))/ 3600.0 + HD_WORK.ADJUSTMENT_HOURS,2)) AS 'Horas trabalhadas',
curdate() as Semana,
date_sub(curdate(),INTERVAL (dayofweek(curdate())- 2) day) as Segunda,
date_add(date_sub(curdate(),INTERVAL (dayofweek(curdate())- 2) day), INTERVAL 4 day) as Sexta

from HD_TICKET

LEFT JOIN USER U ON (HD_TICKET.OWNER_ID = U.ID)
left join HD_WORK ON (HD_TICKET.ID = HD_WORK.HD_TICKET_ID)
left join HD_QUEUE ON (HD_TICKET.HD_QUEUE_ID = HD_QUEUE.ID),
    
 (select date_sub(curdate(),INTERVAL (dayofweek(curdate())- 2) day) as LUNES,
       date_add(date_sub(curdate(),INTERVAL (dayofweek(curdate())- 2) day), INTERVAL 4 day) as VIERNES FROM DUAL) H
WHERE U.ID = 29 and
HD_TICKET.OWNER_ID = U.ID and
HD_TICKET.ID = HD_WORK.HD_TICKET_ID and
HD_TICKET.MODIFIED between H.LUNES and H.VIERNES 

GROUP BY ATENDENTE