In order for the MACHINE field and SUBMITTER field to automatically contain the machine and submitter information, there first needs to be assets created and associated to the systems listed in Inventory.  This will allow you the option to have a drop down selection to choose from along with a Filter.

If you want to go the extra step and have it auto populate the MACHINE name and/or the SUBMITTER, then a Ticket Rule will need to be created to auto populate this information.  Below is an example Custom Ticket Rule:

SELECT

  HD_TICKET.ID

FROM

  HD_TICKET

WHERE

  HD_TICKET.MACHINE_ID = 0 AND

  HD_TICKET.SUBMITTER_ID <>

UPDATE

  HD_TICKET Inner Join

  USER On HD_TICKET.SUBMITTER_ID = USER.ID Inner Join

  MACHINE On USER.USER_NAME = MACHINE.USER SET HD_TICKET.MACHINE_ID = MACHINE.ID WHERE HD_TICKET.ID IN (<TICKET_IDS>)

NOTE: If you would like any other field to auto populate, a custom ticket rule would need to be created for that field name as well or added to the above.

KACE Technical Support does not actively support the creation of custom ticket rules. Custom ticket rules can be created with the help of free support from ITNINJA bloggers or a request ticket submitted to Dell KACE ProServices for a quote in developing custom ticket rule(s) for your environment.