Summary:  Users cannot log in and you successfully imported from your Actice Directory to the KACE appliance

LDAP, Active Directory, AD user unable to login, bad user name or password

Steps to resolve:


If you've found that you can import the user from AD successfully, but cannot bind to it when troubleshooting in Settings > User Authentication or log in to the KBOX with it, check to see if they have workstation Log On To restrictions:


If this is the case, then users will not be able to login until you add the domain controller they are authenticating to in Settings > User Authentication to the Log On To section or remove the restriction.


If you are concerned about security polices we suggest that you implement a read only domain controller and point the KACE appliance to that by using this Microsoft link for instructions: