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Blog Posts by Hobbsy

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Import your KACE Devices to ServiceNow - See our Integration in Action!

Check out our short video that walks you though the steps of our KACE/ServiceNow integration, showing how we can help you import your Inventory information into ServiceNow to create not only basic CI records but also information that is useful to your service desk such as installed software and linked user information.


Now you can have the best of both worlds, Worldclass Unified Endpoint Management and Worldclass Service Management!!


ServiceNow/ KACE integration appliance

For more Information click here or download a demo appliance here


Other Indigo Mountain Products and Services

BarKode for KACE - Enabling effective Asset Management Best Practice

For more information about BarKode click here or download a demo appliance here


DASHboard for KACE - Your Metrics, Your Way, Your DASHboard

For more information about DASHboard  click here


KACE Benchmark Survey

For the SMA version click here, for the SD Version click here


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Import your KACE Devices to ServiceNow - Setup Video

Check out our short video that walks you though the steps of our KACE/ServiceNow integration, showing how we can help you import your Inventory information into ServiceNow to create not only basic CI records but also infoprmation that is useful to your service desk such as installed software and linked user information. Now you can have the best of both worlds, Worldclass Unified Endpoint Management and Worldclass Service Management!!


ServiceNow/ KACE integration appliance

For more Information click here or download a demo appliance here


Other Indigo Mountain Products and Services

BarKode for KACE - Enabling effective Asset Management Best Practice

For more information about BarKode click here or download a demo appliance here


DASHboard for KACE - Your Metrics, Your Way, Your DASHboard

For more information about DASHboard  click here


KACE Benchmark Survey

For the SMA version click here, for the SD Version click here


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Getting more from your KACE Appliances

Indigo Mountain - Added Value


We love working with our KACE customers, helping them to get more and more out of their systems, check out our Quest video for an insight into what we do and how we can help



Other Indigo Mountain Products and Services

BarKode for KACE - Enabling effective Asset Management Best Practice

For more information about BarKode click here or download a demo appliance here


DASHboard for KACE - Your Metrics, Your Way, Your DASHboard

For more information about DASHboard  click here


ServiceNow/ KACE integration appliance

For more Information click here or download a demo appliance here


KACE Benchmark Survey

For the SMA version click here, for the SD Version click here

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The Multiple Paths to KACE Enlightenment


As with any Service Management tool set, the training and enablement of staff is key to the longevity, effectiveness and return on your investment. KACE, for many years held a model of inclusive training with the purchase of the software, setting them apart from most other software providers, running  a "Jumpstart Training" program that was available to any customer, covering not only the essential basics but also customized to meet specific customer requirements. In 2017 Quest made the decision to move away from the Jumpstart model, to a practice known as Quickstart, the concept was to deliver actual results through remote consultancy on purchase, with the aim of ensuring that customers received the functionality they requested and hopefully saw the ROI required, however, with a reduced training element, there is an inherent danger that the enablement and knowledge transfer to staff becomes weakened. This leaves customers with great configuration but a lack of understanding as to how to manage and change the appliances when required, hence Quest is filling in the training gap with initiatives such as Virtual user group.


However, inspired by Nick the Ninja, "There is more than one path to enlightenment" and the aim of this blog is to make sure that you as KACE customers are able to find knowledge and resources that meet your requirements.

Quest Educational Services 

The main repository of training materials can be found here simply enter KACE into the search to find a course that meets your needs


Backyard BootKamps

These are face to face courses run in the US, designed to cover all the bases when it comes to your KACE appliances, and you are also able to just attend for the SMA part of SDA part depending on your requirements.

To find a location near you click here


KACE UserKon

UserKon is a great resource for training and information, you not only get to set your own agenda, find out information about new product functionality but you also get to mingle with the Quest Great and good and extract KACE knowledge, via osmosis, from other expert customers and users. This year we are meeting in Orlando, FL, for more information click here


Quest Training and Consultancy

Alternatively you can contact Quest to engage with professional services, who will be able to help you define your requirements and build an engagement plan that not only leaves you with great functionality configured, but also ensures that you have the training and knowledge transfer that is key for you, as a KACE customer to manage your future.  For more information about pro services click here

If you need any reassurance about our Pro Services here is a selection of customer feedback from our (Indigo Mountain) completed engagements over the last few months:

  • Very Satisfied – PB

  • All was perfect – PC

  • Excellent , Very Informative – NC

  • Extremely Knowledgeable and helpful – EK

  • Informative, Quality Training – SM
  • Excellent, Highly Recommend – SD


Other Indigo Mountain Products and Services

BarKode for KACE - Enabling effective Asset Management Best Practice

For more information about BarKode click here or download a demo appliance here


DASHboard for KACE - Your Metrics, Your Way, Your DASHboard

For more information about DASHboard  click here


ServiceNow/ KACE integration appliance

For more Information click here or download a demo appliance here


KACE Benchmark Survey

For the SMA version click here, for the SD Version click here

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Launching our new KACE SMA Benchmark Assessment


We are really proud to announce the release of our new, updated Benchmark Assessment for the KACE System Management Appliance! Made up of approximately 90 Questions, it takes less than 10 minutes to complete, covers all of the major technical areas of the KACE SMA and is designed to measure your knowledge against the benchmark of the greater KACE community.

Benchmarking is something that we started doing about 3 years ago, as the original KACE Jumpstart delivery organisation in the European market, we have had nearly 10 years of experience, teaching and consulting on KACE, so we have a knack for identifying weaknesses in knowledge and helping customers understand and strengthen that knowledge. The benchmark assumes that customers have a certain level of knowledge at the point of purchase, from the initial training that they receive and the Benchmark survey is designed to see if that knowledge has increased in any way.

Why not take 10 minutes to see how you measure up?

For every completed survey you will receive your own custom Benchmark report that not only shows you how you scored, but also makes recommendations as to the areas you may want to concentrate on to get even more value from your KACE appliance.

And of course your survey completion also entitles you to a 1 hour follow up web consultancy call, which gives you the opportunity to ask questions, make changes and start using KACE to its fullest!!

Just click here to give it a go.

or go direct to

 https://eSurv.org?u=KACE_SMA_Benchmark

or visit www.KACEBenchmark.co.uk


Other Indigo Mountain Products and Services

BarKode for KACE - Enabling effective Asset Management Best Practice

For more information about BarKode click here or download a demo appliance here


DASHboard for KACE - Your Metrics, Your Way, Your DASHboard

For more information about DASHboard  click here


ServiceNow/ KACE integration appliance

For more Information click here or download a demo appliance here

 

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