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NetSupport Inc. Announces NetSupport Manager Version 7.0, Supports Windows XP

http://www.netsupport-inc.com

March, 2002 -- NetSupport Inc. announces the release of NetSupport Manager version 7.0. NetSupport Manager 7 provides support for Windows XP Professional and Server providing secure and reliable remote control facilities to the XP environment.

NetSupport Manager 7 contains performance enhancements and offers the highest level of security. NSM 7 provides encryption options ranging from 56 bit Data Encryption Standard (DES) through to the recently announced 256 bit Enhanced Encryption Standard (AES). Users can set the level of encryption to find the right balance between security and performance to suit individual requirements.

NSM 7 has a bright new look, offers SMS integration, has new ActiveX control functions for remote control over the Internet and much more. NetSupport Manager 7 makes it easier and faster to access and manage your remote systems anywhere.

NetSupport Incorporated is a developer of desktop management applications. NetSupport TCO is an enterprise management suite including hardware/software inventory, software deployment, license metering, reporting, etc. NetSupport Manager provides PC remote control for help desks and telecommuting. NetSupport School enables computer lab instructors to centrally control PCs in their classroom. For more information and a free trial download, please visit www.netsupport-inc.com.

"NetSupport Manager is a powerful remote control application. It can be installed remotely to client workstations using the included utility - a convenient feature not available on most remote control software. NetSupport Manager performed very well in our lab testing, and at $99 per user license, it's an excellent value, too."

- 8wire 1/2002

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NetSupport Announces NetSupport TCO 4.5 Asset Management Software

http://www.netsupport-inc.com

NetSupport Inc. announces new NetSupport TCO version 4.5 asset management software. NetSupport TCO provides a modular, cost-effective network management solution for enterprise and workgroup environments.

NetSupport TCO automatically takes snapshots of IT desktop assets across major network platforms, including hardware, software, files and folders, configuration files and infrastructure devices, and sets the standard for out-of-the box desktop asset management. The product's infrastructure is full featured, easy-to-use, efficient on network resources, quick to deploy and economical to own.

New features of NetSupport TCO 4.5 include:

· Unattended software installation – IT professionals can record the install process and distribute it with the software packet for unattended software installation.

· Custom reporting – SQL database query tool for custom reporting of enterprise-wide hardware and software inventory, internet and application usage, help desk ticketing, etc.

· Remote client deployment – remotely deploy NetSupport TCO on to new PCs on the network.

According to a study by Gartner Group, a networked PC costs up to $13,200 per node annually for hardware, software, support, administrative services and end-user operations. NetSupport TCO reduces total cost of ownership of networked PCs by enabling IT Managers to automatically monitor and manage enterprise hardware and software in real time directly from

their desktops.

“NetSupport TCO enables corporations to establish and maintain control of networks in their enterprise or workgroup environments,” stated Alastair Kingsley, CEO & President of NetSupport Inc. “With NetSupport TCO, speed and scalability are key. These concepts apply from initial deployment through to report generation without the need for trained or certified operators. An enterprise can implement and deploy a centrally administered network management solution in a matter of hours.”

NetSupport TCO provides hardware inventory, software inventory, software distribution and metering, license management, query-based enterprise reporting, application management, internet monitoring, trace routing and more through an innovative and intuitive interface. NetSupport TCO, when paired with the optional NetSupport Manager, provides fully integrated network administration and PC remote control help desk solutions for the corporate enterprise. For more information about NetSupport TCO, call 1.888.665.0808 or download a free 30 day trial at www.netsupport-inc.com.

About NetSupport Inc.

NetSupport Inc. is based in Atlanta, Georgia, with regional offices throughout North America and is a member of the United Kingdom based PCI Group of Companies, founded in 1989. Software products include NetSupport TCO, NetSupport Manager and NetSupport School — supporting Microsoft (NASDAQ: MSFT) and IBM (NYSE: IBM) operating systems. NetSupport’s suite of products feature network administration, remote control and additional functions that provide for the management of PC networks, telecommuting, training, and teaching.

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Network Computing Magazine Awards EditorÂ’s Choice to NetSupport Manager 7.0 Remote Control Software

http://www.netsupport-inc.com

Alpharetta, GA -- October 10, 2002 – NetSupport Inc. announced that Network Computing Magazine has awarded NetSupport Manager 7.0 its Editor's Choice honor in a comparative review of remote control software. Featured in the October 10, 2002 issue of Network Computing, NetSupport Manager 7.0 is described as “a sure thing thanks to its exceptional performance, enterprise-class deployment and manageability, and wide OS support.”

The Network Computing Real-World Labs® team in Syracuse, NY thoroughly tested NetSupport Manager against sixteen other remote control products. The review reports that “NetSupport Manager took top honors because of its excellent performance, enterprise-class deployment and manageability, and reasonable price.”

“To be chosen by one of the most respected publication testing labs in the industry is a great honor.” stated David Auwarter, CEO, NetSupport. “We are extremely proud of our continued progress in what is a highly competitive marketplace, and view this award as further indication of the value of our technology and the quality of our staff in supporting our customers.”

For the complete review, please visit: http://www.nwc.com/1321/1321f4.html or purchase the October 10, 2002 issue of Network Computing Magazine.

Created in 1989, NetSupport Manager enables administrators, help desk representatives, tech support, and telecommuters to remotely control and manage remote or networked PCs. NetSupport Manager allows busy IT personnel to take care of remote tasks without ever leaving their desks. File updates, software installations, employee training, automated tasks, server maintenance and help desk support can all be taken care of remotely from a central location. NetSupport Manager features a range of powerful, secure tools designed to deliver a complete remote PC maintenance and support solution over a LAN, WAN and the Internet.

About NetSupport, Inc.

NetSupport is based in Alpharetta, Georgia, with regional North American offices in Florida, California and Canada and is a member of the United Kingdom based PCI Group of Companies. Software products include NetSupport Manager, NetSupport School, and NetSupport TCO - supporting Microsoft (NASDAQ: MSFT) operating systems. NetSupportÂ’s software products feature desktop management, remote control, computer lab instruction and additional functions that enable teaching, training, help desk support, telecommuting and IT management of PC Networks. For more information on NetSupport call 1-888-665-0808 or visit www.netsupport-inc.com.

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NetSupport Manager Version 8.0 Remote Control Software Launched

http://www.netsupport-inc.com

Alpharetta, GA—January 31, 2003 - NetSupport announces the release of NetSupport Manager (NSM) 8.0 remote control software. The award-winning application includes new features to further support desktop management in corporate, educational and government environments. Beyond industry leading remote control, NSM 8.0 now delivers a new Internet gateway for secure connectivity and an all-new inventory module. New features include:

Enhanced Hardware Inventory

Detailed system information is collected specifically about the hardware of the client PC, providing all the key information needed to assist in speedy problem resolution.

Enhanced Software Inventory

In addition to detailed reporting of each located application, NSM 8 even reports all installed hot-fixes. The detection process uses NetSupportÂ’s advanced scanning technology to locate installed applications.

System Status Reporting

NSM 8 now features real-time status information for applications in memory, processes running and installed services.

Internet Gateway

NSM 8 delivers a totally new Internet Gateway, facilitating seamless remote control between PCÂ’s that may both be located behind different firewalls. The gateway delivers a stable and secure method for locating and handshaking via http without the need for modifications to existing firewall configurations.

Delta File Transfer

NSM 8 now features enhanced support for Delta file transfer. This technology can prove most useful with updating database files between two locations where either bandwidth usage or availability is an issue.

Desktop Integration

NSM 8 integrates directly with Explorer, allowing key functionality to be launched direct from any Desktop PC icon.

Support for Linux and Mac Remote Control

NetSupport Manager 8 now features the ability to connect to and remote control a Linux or Mac based system that has a previously installed VNC (virtual network computing) client.

About NetSupport Manager

Created in 1989, NetSupport Manager features a range of powerful, secure tools designed to deliver a complete remote PC management and support solution over any LAN, WAN or the Internet.

About NetSupport

NetSupport is based in Alpharetta, GA with offices throughout North America and is a member of the United Kingdom-based PCI Group of Companies. Products include NetSupport Manager, NetSupport School and NetSupport TCO. For information on NetSupport products visit www.netsupport-inc.com or call 1-888-665-0808.

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NetSupport Manager Remote Control Software Named a 2003 Finalist by Network Computing for Well-Connected Award

http://www.netsupport-inc.com

Alpharetta, GA - February 13, 2003 - NetSupport, Inc. today announced that NetSupport Manager has been awarded finalist status by Network Computing, a CMP Media LLC magazine, for a 2003 Well-Connected Award in the category of Desktop/Mobile Management Solution. The product was chosen for its exceptional performance, enterprise-class deployment and manageability, and wide OS support.

“To be chosen by one of the most respected publication testing labs in the industry is a great honor.” stated David Auwarter, CEO, NetSupport. “We are extremely proud of our continued progress in what is a highly competitive marketplace, and view this award as further indication of the value of our technology and the quality of our staff in supporting our customers.”

This year, the winners of the Network Computing Well-Connected Awards will be revealed at an event held on the evening before one of the industryÂ’s largest trade shows, NetWorld+Interop 2003 Las Vegas. All Finalists will be highlighted in the May 1st issue of Network Computing and also on Network Computing Online at http://www.networkcomputing.com.

NetSupport Manager enables administrators, help desk representatives, tech support, and telecommuters to remotely control and manage remote or networked PCs. NetSupport Manager features a range of powerful, secure tools designed to deliver a complete remote PC maintenance and support solution over a LAN, WAN and the Internet.

“To be considered, all finalists are the technology solutions we’ve recommended in the past 12 months,” said Fritz Nelson, VP and Publisher of CMP’s Network Computing. “Our editors worked at length to research and test the best offerings in the technology arena during the course of the year. The products selected in the Well Connected Awards are unique because they have been tested by our editors who are current or former IT professionals who understand what our readers want ¾ products that deliver.”

About NetSupport, Inc.

NetSupport is based in Alpharetta, Georgia and is a member of the PCI Group of Companies. Products include NetSupport Manager, NetSupport School and NetSupport TCO. For more information, call 1-888-665-0808 or visit www.netsupport-inc.com.

About Network Computing

Network Computing (http://www.networkcomputing.com) published by CMP Media LLC, Manhasset, N.Y., is dedicated to providing critical analysis of technologies, vendors and products to 220,000 IT Managers and Staff who are accountable for strategic technology purchase decisions.

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