http://www.netsupport-inc.com

Alpharetta, GA—January 31, 2003 - NetSupport announces the release of NetSupport Manager (NSM) 8.0 remote control software. The award-winning application includes new features to further support desktop management in corporate, educational and government environments. Beyond industry leading remote control, NSM 8.0 now delivers a new Internet gateway for secure connectivity and an all-new inventory module. New features include:

Enhanced Hardware Inventory

Detailed system information is collected specifically about the hardware of the client PC, providing all the key information needed to assist in speedy problem resolution.

Enhanced Software Inventory

In addition to detailed reporting of each located application, NSM 8 even reports all installed hot-fixes. The detection process uses NetSupportÂ’s advanced scanning technology to locate installed applications.

System Status Reporting

NSM 8 now features real-time status information for applications in memory, processes running and installed services.

Internet Gateway

NSM 8 delivers a totally new Internet Gateway, facilitating seamless remote control between PCÂ’s that may both be located behind different firewalls. The gateway delivers a stable and secure method for locating and handshaking via http without the need for modifications to existing firewall configurations.

Delta File Transfer

NSM 8 now features enhanced support for Delta file transfer. This technology can prove most useful with updating database files between two locations where either bandwidth usage or availability is an issue.

Desktop Integration

NSM 8 integrates directly with Explorer, allowing key functionality to be launched direct from any Desktop PC icon.

Support for Linux and Mac Remote Control

NetSupport Manager 8 now features the ability to connect to and remote control a Linux or Mac based system that has a previously installed VNC (virtual network computing) client.

About NetSupport Manager

Created in 1989, NetSupport Manager features a range of powerful, secure tools designed to deliver a complete remote PC management and support solution over any LAN, WAN or the Internet.

About NetSupport

NetSupport is based in Alpharetta, GA with offices throughout North America and is a member of the United Kingdom-based PCI Group of Companies. Products include NetSupport Manager, NetSupport School and NetSupport TCO. For information on NetSupport products visit www.netsupport-inc.com or call 1-888-665-0808.