New Version Offers Pocket PC Support and Linux Support

Alpharetta, GA – November 10, 2004 – NetSupport, Inc. announces the release of NetSupport Manager Version 9.0. The PC remote control software includes new features to improve desktop management and support initiatives of IT professionals in corporations, educational organizations and government institutions. NSM 9.0 offers Pocket PC Support for extended mobile device support and Linux support to compliment its existing Windows and Macintosh* support.

“CIOs are increasing their technology spend to build their businesses and successfully compete in a changing market. As investments in technology grow, so does the need for supporting these complex environments.” states Dave Auwarter, President of NetSupport, Inc. “With NSM, IT professionals can increase their organization’s effectiveness in supporting both network and mobile-based users, help desks can handle a large number of support calls without increasing support staff, and IT departments can reduce downtime and respond to network issues immediately. IT departments are then better able to align their IT objectives with corporate strategies and contribute to the bottom line.”

NetSupport Manager 9.0 also introduces a range of feature enhancements including “Monitor Mode” detailing a thumbnail view of all remote PCs, a “Whiteboard” function where a range of screen highlighting tools are available to aid training within a chat / multi-chat session, significant performance improvements and an overall revision to the user interface.

(* Mac support compatible with VNC Client)

About NetSupport Manager

Created in 1989, NSM enables system administrators, technical support managers and telecommuters to remotely access, control and manage remote or networked PCs. NSM features a range of powerful, secure tools designed to deliver a complete remote PC maintenance and support solution over a LAN, WAN and the Internet. NetSupport Manager provides speedy, secure remote PC access, dynamic inventory, automated scripting and scheduling, file transfer, remote deployment, system monitoring, help requests and much more. Use NetSupport Manager to manage help desk support, mobile computing, desktop management, software training and system automation. Named EditorÂ’s Choice Winner by Network Computing magazine.

About NetSupport, Inc.

NetSupport is a provider of desktop management, remote support, help desk and instructional training software. NetSupport's award-winning products provide easy-to-use, cost-conscious solutions for streamlined enterprise asset management. Businesses benefit from NetSupport's PC management solutions with improved productivity, enhanced learning and advanced IT asset management. For information on NetSupport's products and a free 30 day trial, visit or call 1-888-665-0808.