The Multiple Paths to KACE Enlightenment

As with any Service Management tool set, the training and enablement of staff is key to the longevity, effectiveness and return on your investment. KACE, for many years held a model of inclusive training with the purchase of the software, setting them apart from most other software providers, running  a "Jumpstart Training" program that was available to any customer, covering not only the essential basics but also customized to meet specific customer requirements. In 2017 Quest made the decision to move away from the Jumpstart model, to a practice known as Quickstart, the concept was to deliver actual results through remote consultancy on purchase, with the aim of ensuring that customers received the functionality they requested and hopefully saw the ROI required, however, with a reduced training element, there is an inherent danger that the enablement and knowledge transfer to staff becomes weakened. This leaves customers with great configuration but a lack of understanding as to how to manage and change the appliances when required, hence Quest is filling in the training gap with initiatives such as Virtual user group.

However, inspired by Nick the Ninja, "There is more than one path to enlightenment" and the aim of this blog is to make sure that you as KACE customers are able to find knowledge and resources that meet your requirements.

Quest Educational Services 

The main repository of training materials can be found here simply enter KACE into the search to find a course that meets your needs

Backyard BootKamps

These are face to face courses run in the US, designed to cover all the bases when it comes to your KACE appliances, and you are also able to just attend for the SMA part of SDA part depending on your requirements.

To find a location near you click here

KACE UserKon

UserKon is a great resource for training and information, you not only get to set your own agenda, find out information about new product functionality but you also get to mingle with the Quest Great and good and extract KACE knowledge, via osmosis, from other expert customers and users. This year we are meeting in Orlando, FL, for more information click here

Quest Training and Consultancy

Alternatively you can contact Quest to engage with professional services, who will be able to help you define your requirements and build an engagement plan that not only leaves you with great functionality configured, but also ensures that you have the training and knowledge transfer that is key for you, as a KACE customer to manage your future.  For more information about pro services click here

If you need any reassurance about our Pro Services here is a selection of customer feedback from our (Indigo Mountain) completed engagements over the last few months:

  • Very Satisfied – PB

  • All was perfect – PC

  • Excellent , Very Informative – NC

  • Extremely Knowledgeable and helpful – EK

  • Informative, Quality Training – SM
  • Excellent, Highly Recommend – SD

Other Indigo Mountain Products and Services

BarKode for KACE - Enabling effective Asset Management Best Practice

For more information about BarKode click here or download a demo appliance here

DASHboard for KACE - Your Metrics, Your Way, Your DASHboard

For more information about DASHboard  click here

ServiceNow/ KACE integration appliance

For more Information click here or download a demo appliance here

KACE Benchmark Survey

For the SMA version click here, for the SD Version click here


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