As a Dell Partner we have now had the privilege of taking somewhere in the region of 750 Dell KACE customers through the Jumpstart training program. On occasions we are lucky enough to then work with some of those customers again, or through the course of our business and events such as the Dell Software user forum we get to renew friendships and acquaintances made during Jumpstart. I am constantly reminded that every customer is different. Different in their attitude, different in their approach to Dell KACE and different in their capabilities, and as hard we try to set our Jumpstart customers up in the best way to use their Dell KACE appliances, the paths that customers then travel are many and varied.
So we started to wonder, Jumpstart training is a great foundation, and for the areas of expertise that each customer selects, we do our best to get the customer to a certain level of competence. If we assume a certain level say 2 out of 5, is there a way of measuring where the average Dell KACE customer is at today and what is the average skill level across the customer base?
So we decided to see if we could introduce a simple process that enables us to measure how any individual customer is doing. We would then be able to compare that with the standard that we know KACE Jumpstart customers should be at the end of their Jumpstart program, and then use those scores to evaluate the Dell KACE community as a whole by setting a Benchmark.
What is the Survey
The survey is a simple questionnaire of 75 questions, that asks questions about your usage of all the functions within both K1 and K2 appliances.
The survey takes approx. 10 mins to complete
Once completed your scores are recorded and we then format a benchmark report, which is emailed to you, to show how you scored