Winmail.dat images when submitting tickets
When a user submits a ticket with a screenshot, we get a winmail.dat. We would need to go into our Outlook mail client to retrieve the ticket submitted to see the image. I believe this is a RTF issue but on which side?
You are right, this happens, if the email is sent as RTF to the service desk.
You need to check your mailserver and the clients to modify this.
Can you provide some additional details.
* What version of the SMA?
* Are you using on-premises Exchange server or Cloud Office365?
* Are the emails sent from one of the above or from another type of external email system?
Most likely it's this issue that is an outlook/exchange issue.
I notice it on our side when they type up their signature in a word document and use that.