/build/static/layout/Breadcrumb_cap_w.png

Winmail.dat images when submitting tickets

Hello, 

When a user submits a ticket with a screenshot, we get a winmail.dat.  We would need to go into our Outlook mail client to retrieve the ticket submitted to see the image.  I believe this is a RTF issue but on which side?


0 Comments   [ + ] Show comments

Answers (5)

Posted by: Nico_K 1 month ago
Red Belt
1

You are right, this happens, if the email is sent as RTF to the service desk.
You need to check your mailserver and the clients to modify this.

Posted by: KevinG 1 month ago
10th Degree Black Belt
1

Can you provide some additional details.


* What version of the SMA?

* Are you using on-premises Exchange server or Cloud Office365?

* Are the emails sent from one of the above or from another type of external email system?


Posted by: hype0724 1 month ago
White Belt
0

Good morning! 

So appreciate the quick responses,

Unsure of the SMA version.

We have on premise Exchange server.  

Emails are actually sent to our help line email which also has an alias on our on premise exchange server.

Thank you!



Comments:
  • You can find the version of the software running on your Kace appliance from the About page.
    You may want to check your Exchange Server settings to see what format is being used to send the emails to the Service Desk (html, RTF, plain text) - KevinG 1 month ago
Posted by: hype0724 1 month ago
White Belt
0

Hello Kevin, 

The SMA version is Current Version: 11.0.273

I will also check on our exchange server settings.

Thank you

Posted by: omorganx 3 weeks ago
Yellow Belt
0

Most likely it's this issue that is an outlook/exchange issue.


https://help.proofpoint.com/Proofpoint_Essentials/Preventing_WINMAIL.DAT_attachments

I notice it on our side when they type up their signature in a word document and use that.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ