Hi, since the upgrade to 5.4 the Windows 2000 agents which are stlll 5.3 don't seem like it properly checking in.  On some devices and not just 2000 ones I sometimes see "error sending karrier data".  What might be the issue with 2000 desktop agents and what may this error refer to ? 

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I believe Win 2K is not going to be supported with 5.4. The release notes I think mention that. 

Answered 02/13/2013 by: nshah
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  • From their release notes for agent 5.4. It should still be supported. I don't have anymore though to test with.

    Deprecated features
    Support for managed machines running the following operating systems has been deprecated in this release:
    • RHEL 3
    • Microsoft Windows 2000
    You cannot install Agent version 5.4 on machines that run these operating systems. However, you can install
    Agent version 5.3 on these machines manually.
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The 5.3 agent is still supported on Windows 2000 and it should function normally when checking into a 5.4 K1000.  If you aren't on agent version 5.3.53177, upgrade the Win2k box to that first.  If it's still not working properly, enable debug and open a support ticket.

Answered 02/14/2013 by: jknox
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