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Miscellaneous Question


Why when sending an email via a database application does it not generate a ticket?

04/17/2018 473 views
Why when sending an email via a database application does it not generate a ticket? I am cc'd on the email and I do receive the email but a ticket does not ever get generated in the help desk?
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  • Is the email address that the message is coming from allowed to be a submitter in the queue?

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