Why can't the Global Search tool in KACE find a ticket by ticket number?
03/21/2016 1495 views
We have a K1000 appliance and are running v.6.4.120261
I have never had much luck with the Global Search tool in KACE (the one with the spy glass icon). For example most of the time I can't use it to find a ticket even if I enter the ticket number (just the number or TICK:12345...). When I search for a username it will usually find most of the tickets for that user, as well as their account entry. However I get much better results (including more tickets found for a particular user) using the Search List option in whatever module I want to search. If it's tickets I want to search then I need to switch to All Queues and All Tickets, so of course it seems like it would be quicker to use the Global Search.
I could see the Global Search being more limited to what fields it queries, but you'd think Ticket Number would be one of those fields. Sometimes searching for a ticket number from Global Search works, but most of the time I have to search the list view instead.