KACE Product Support Question
When does a managed installation realy gets installed ?
I am new to K1000. I want to install IE11 on some machines, all of which belongs to a certain tag. I created a managed installation, uploaded the .msi I fabricated with IEAK, selected the right OS, associated it with the desired tag. I forced inventory on the machines, rebooted them. Twice. 3 times. 4 times. Waited. Did it again. Re-inventories. And so on. Nothings happens.
I know this process worked, some days ago, with the same components (or so I think), but I did not manage to understand which was the right chronology : first inventory, first reboot ?
I looked on the client Kace agent directories (c:\ProgramData\Dell\Kace\Downloads\), it is empty. I don't know how to interpret c:\ProgramData\Dell\Kace\User\KAgent.log or KBOT_log.txt. Can someone tell me :
1) What is the sequence ? Do I have to wait a certain time before the installation starts ? Do I have to reboot ? To run inventory ? In which order ?
2) How can I see in the logs created why this does not work ?
I would be really grateful for some help ...