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KACE Product Support Question


We have different queues set up for different departments in Service Desk Tickets. We are having an issue with a report that is pulling people from another quene into report. How do I correct this?

01/31/2017 316 views

K1000 Management

We have different queues set up for different departments in Service Desk Tickets.  We are having an issue with a report that is pulling people from another quene into report.  How do I correct this?


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Comments

  • can you post the script of the report?
  • Do you know the "Queue ID" of your queues? If not, run this query:
    select NAME, ID from HD_QUEUE

All Answers

0

Just make sure that within the Where statement for your report SQL it defines the Queue ID that is correct for the queue you wish to report on

Answered 02/02/2017 by: Hobbsy
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