Variable to use for name of Process Template?
I'm working on a KACE rule to send an email and would like to include the name of the Process Template in the message. Here's what I *think* it should be (I've used HD_SERVICE.NAME to list Process Name in a Report), but it doesn't work in the rule:
HD_TICKET.ID AS TICKNUM, -- $ticknum
HD_TICKET.SUMMARY AS DESCRIPTION, -- $description
HD_SERVICE.NAME AS PROCESS_NAME, -- $process_name
- The HD_SERVICE.NAME line causes my rule to fail. If I leave it out, the rule has no errors.
If this worked, then I would use $process_name in the email message.
Thanks for any help you can provide.
Here is the KACE SMA Administrator's guide.
Page 265 and onwards, 'Tokens used in all email templates', lists all the wildcards\tokens available for emails.
These are only for email templates, I don't think they will work outside emails, e.g. custom ticket rules. (as they are pure SQL based).