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KACE Product Support Question


Users replying to comment emails

10/11/2016 431 views
Currently running Version: 6.4.120822. We're trying to make sure that users can reply to ticket comments. So far testing has lead to any reply via email not ever reaching the ticket, instead we get an email not received error. 

Delivery to the following recipient failed permanently:

     incidents@k1000.xxxx.local

Technical details of permanent failure:
DNS Error: 33770049 DNS type 'mx' lookup of k1000.xxxx.local responded with code NXDOMAIN
Domain name not found: k1000.xxxx.local

Any suggestions on what needs to be changed?
1 Comment   [ + ] Show comment

Comments

  • Make sure that under User Preferences in Configuration you enable:
    1) Allow all users as submitters
    2) Accept email from unknown users

    Under Email on Events ensure that
    1) Comment is enabled for all users
    2) New Ticket via Email is enabled

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