Upgrade K1000 to v7.0 - Emailing Issues
02/09/2017 658 views
Prior to updating our K1000 box to v7.0, our users were able to send an email to our HelpDesk email and it would generate a ticket in KACE, then it would send an email to the user indicating it was created. Any time the ticket was updated, changed or closed it would send an email out to the user as well as an Inbox set up for IT.
Since the upgrade, users can send an email into the HelpDesk and it will create a ticket but it will not generate an email out anymore. This is causing an issue for us as our users mostly depend on these emails to know when the ticket has been changed.
I have been working with Dell (Quest) but its been slow going. Has anyone else experienced this type of issue?
Any help would be greatly appreciated.
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