KACE Product Support Question
Unable to update driver feed or Appliance
I'm back again. Just got a new Kace SDA server up and running. Imported everything I need, but I wanted to test it out before switching over. I went to update the driver feed and appliance, but I'm getting the following error log
[Wed, Oct 23 2019 00:01:15 EDT] [klicensepinger] Error: 7 (7)Error fetching latest drvstr.cfg: ["Error: %s (%s)","Failed to connect to service.kace.com port 443: Operation timed out",7]
update_maintenance_status.php failed: ["Error: %s (%s)","Failed to connect to service.kace.com port 443: Operation timed out",7]
It looks like I'm having issues getting out to service.kace.com. I had a similar issue with our K1000 update, and I believe it just needs setup with our networking team. I'm already had them follow the article listed below.
So traffic should be able to go out over port 80. Any advice?
Error: Failed to connect to service.kace.com port 443: Operation timed out (7) is showing in update status for Settings > Appliance maintenance.
Community Chosen Answer
Go to Support | Troubleshooting Tools in the web UI and select netcat from the drop down menu. Put service.kace.com in the IP Address field and 80 in the port field and click yes. If not successful, that is the issue with the maintenance status as well as driver feed updates.