KACE Product Support Question

Unable to mount KBOX share - System error 1231 with DELL Rugged Tablet and Docking station

11/23/2015 4072 views

I've got a problem with a system deployment for one of our DELL Rugged Tablets.
I always get the error message 1231 in the WinPE.

I added the PEDrivers 3 for Win7x64. I created a KBE with the drivers on the kbe_windows_x64 folder. I tried to deploy and it failed, so I completely emptied the kbe_windows_x64 folders and just pasted the WinPE Drivers for the Tablet. I created another KBE and it failed with the same message.

Is there a problem with the communication from the Docking station to the tablet in WinPE? Or did i just fail to do it correctly?
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All Answers

If the dock has drivers add them and also if the port is USB 3.0 the dock is in you need the usb 3 drivers also in the KBE
Answered 11/23/2015 by: SMal.tmcc
Red Belt

  • Thx for your reply. I already included the Ethernet driver for the Dock in kbe drivers. Do I need to have another driver of the dock. It is not an USB-dock it just has some PIN's at the bottom where the doch and the tablet gets connected. The only driver DELL offers me is a USB Serial Port Driver for the dock and a DisplayLink Dock Driver. As I told the Ethernet driver i already included.
    Any other suggestions?
    • try downloading under :
      Systems Management
      Dell Command | Deploy WinPE 3.0 Driver Pack Other file formats
      WinPE3.0-Drivers-A16-GDTG2.CAB (22 MB)
      expand cab file and try adding those drivers to the KBE (add all to test to see if one of those works) (copy the files in the kbe_windows_x64 folder to a backup dir on your tech station, delete everything in kbe_windows_x64 and then add just the expanded cab files)recache the drivers then build a new kbe.
      • the driver pack may vary I used the Latitude 7202 Rugged Tablet for this example
      • Do you mean I search with my ServiceTag for the product and download the newest WinPE drivers? I don't understand what you want to tell me with:

        "try downloading under :
        Systems Management
        Dell Command | Deploy WinPE 3.0 Driver Pack Other file formats
        WinPE3.0-Drivers-A16-GDTG2.CAB (22 MB)"

        The rest of your steps is clear so far.
    • Yes
      for your model search for drivers and under the
      system management section of the drivers you should see a winpe 3.0 driver pack. download the cab file.
      • Ok I've done it. Still the same error message.
        What I don't understand, is why is the harddisk driver working (because at the first try I got a bluescreen with the iStorA.sys message, and the network driver is not working in WinPE. (Loading the iso is working perfectly so far so there the connection is working) An also kinda strange thing is that if the error message appears, the system holds on with the cmd-prompt opened, but I can't type anything. Seems like the keyboard is blocked at that moment (but it's still got power - LED's are glowing.
        To your information I just copied the x64 drivers to the kbe_windows_x64 folder but I think that's correct.
      • did you backup and delete what was already in the kbe_windows_x64 folder before you copied?
      • Yes I did. I already had a backup so I just deleted the "network" and "storage" folders with its content.
      • Are you going in to the k2000 and changing your default pxe boot env after you upload the new one?
      • No I don't. Do I need to do that? I just choose with the "Onboard NIC" boot which kbe I want to use.
        Where can I change this default pxe boot env?
      • does not sound like that will fix your problem then if you are scrolling and choosing. But to set the default pxe boot go under settings-control panel-general settings-default k2000 boot environments.
      • Do you have any other suggestions for me? Is it possible, that DELL does not place the right drivers for my product in the WinPE drivers?
        I also tried to install the os over a usb-cd-drive. The problem there is, in WinPE my external keyboard and the touchscreen is not working.
I had the same issue.  I contacted Kace support and they had me create a PE 5 KBE to boot the device and I was then able to successfully build the machine.
Answered 11/25/2015 by: rmurphy@garlandtx.gov
White Belt

  • Did the DELL Kace Support created you this KBE or did you create it, with the help of the support?
    Btw, I want to create a PE3 KBE, maybe this is the problem, but we need to set up windows 7 on this machine.
    Anyway I will contact the Kace Support and maybe they can help me with it.
    • I created the KBE with their support and direction.
      The PE5 KBE can be used to install Windows 7, which is what I am using it to install.
      Download the PE5 driver pack and use that to build the KBE. Then use that KBE to install Windows 7.
      • Thanks for the tipp! I'll give it a try and tell you later on if the installation succeeded.
      • I tried it with the WinPE5 drivers from the download center of DELL but still got the same error. I guess its time to contact DELL KACE support for this one.

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