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Unable to install or uninstall KBOX Agent

I have followed the guided tour showing how to deploy the kbox agent but when I run the install nothing happens.

The running column shows 1 but the % succeeded column always shows 0. I thought I had dns issues because when I look at the machine in question the hostname is empty, however if I ping fromthe troubleshooting tools page I can ping hostnames successfully.

 

Where can I find the provisioning log or any log showing me whats' happening?

 

many thanks.

 

 


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Answers (4)

Posted by: Ben M 8 years ago
9th Degree Black Belt
2

Take a look at this blog. http://www.itninja.com/blog/view/kace-provisioning-stuck-in-not-started-or-running

Basically it recommends deleting all of the deployments that are stuck in the "running" column and then restarting the kace box. I can confirm that this fixed a similar problem I had. 


Comments:
  • If this doesn't resolve it, open a ticket with KACE support. There is a patch that may need to be applied to your K1000. - jknox 8 years ago
Posted by: ckubaska 8 years ago
Fourth Degree Brown Belt
1

Simple machine provisioning log should give what the error is. It's under Provisioned configureations.


Comments:
  • To go along with this advice, If it actually runs and fails, try to provision one system. Depending on the message/error you get in the provisioning results, it may help you solve the issue: http://www.kace.com/support/resources/kb/article/provisioning-the-k1000-agent-to-windows-vista-and-7-platforms - jknox 8 years ago
Posted by: GeekSoldier 8 years ago
Red Belt
1

A simpler fix is to double check the credentials you're using to try and install the agent. Also ensure that you have the correct range of IP addresses. I'm not trying to insult your intelligence, these things do happen. I had an empty machine label assigned to a replication share because I was 1 digit off with my IP address. Otherwise I agree with the other 2 posts. If that advice doesn't help definitely contact KACE support.

Posted by: GeekSoldier 8 years ago
Red Belt
1

Another question I forgot to ask is if you're using a different firewall product other than the Windows Firewall. If you're using Windows Firewall it normally doesn't cause problems, but it's a good idea to ensure the correct ports are open. I've provided a link below. You may need to create application exceptions in your antivirus and try disabling UAC on the endpoint to see if that makes a difference.

http://www.kace.com/support/resources/kb/article/which-network-ports-does-the-kace-k1000-appliance-require-to-function

 

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