KACE Product Support Question

Troubleshooting reporting

02/04/2016 530 views
When I attempt to run any reports from KACE, they seem to go into limbo with the "Report Queued" message and spinning icon, but no completion. Looking at the logs I see that the report is showing (GET /common/run_report.php?uniqueid=XXXXXX) but no output - what do I need to do to see where the problem is?
Thanks for any insight on this!
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I think this happened on our appliance once and we needed to restart it to clear it up. There may have been a hung process somewhere, but I can't recall. You may want to contact support to see what they say.

Answered 02/05/2016 by: chucksteel
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