Tickets include what computer it was submitted from
How can I configure our service desk to automatically include what computer the ticket was submitted from (where applicable)? I would hide this field from the end user, but it would be incredibly useful to us in terms of cross referencing our inventory.
Community Chosen Answer
Not sure what you mean. The ticketing system does that for you when a user emailed in a ticket or opens it through the User Portal. It picks the last machine the user logged in from as the device name in the drop down.
If you manually open a ticket, then you would have to select it from the drop down yourself.
Answered 02/18/2015 by: nshah
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