KACE Product Support Question
Tickets include what computer it was submitted from
02/18/2015 851 views
How can I configure our service desk to automatically include what computer the ticket was submitted from (where applicable)? I would hide this field from the end user, but it would be incredibly useful to us in terms of cross referencing our inventory.
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Not sure what you mean. The ticketing system does that for you when a user emailed in a ticket or opens it through the User Portal. It picks the last machine the user logged in from as the device name in the drop down.
If you manually open a ticket, then you would have to select it from the drop down yourself.
Answered 02/18/2015 by: nshah