KACE Product Support Question
Ticket URL not working when user needs to log-in
05/13/2015 894 views
Hello all, We recently discovered that the ticket url in the Ticket Modified Email is not bringing up the ticket when the user has to log into the Help Desk. For clarification, it used to be that one would click on the ticket url in the update email, the web browser would open to the user console, the user would log in, and then they would be taken directly to the ticket. Now, after they log in, it brings them to their default queue. If the user is already logged into the Help Desk, then the ticket comes up. This used to work even if they weren't logged in. I can't seem to figure out what has changed. Any insight would be great. Thank you.
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