Ticket Templates - Choose Action

I attempted to enable the Ticket Template, and it was observed that the "New" Command was detached from "Choose Action" with a list of ticket templates, even though there was just one template available.  We didn't want ticket templates to be an added click for users to deal with, is there a way to have a ticket template be used for all tickets while keeping "New" under "Choose Action"?


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Answers (1)

Posted by: Hobbsy 1 month ago
Red Belt

In short no, once you create a template the template appears under New in the menu.

I find the best thing to do is to name your template after its function, so for example “Log a Ticket” or “ Create an RFC” or “Request a move”, it makes the selection of the template “softer” for the user.

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