Ticket rule to add 15 minutes time to Work Adjustment. - SQL
I'd like to create a ticket rule that if Custom_20 is not null that it adds 15 minutes to work adjustment.
Reason being, we've a daily ticket that we carry out and want to simplify adding work done to it.
Got his far:
set HD_TICKET.CUSTOM_FIELD_VALUE19 = '0'
(HD_TICKET.ID in (<TICKET_IDS>))
Any ideas anyone?
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