I have a question about status change emails within service desk. In "Email on Events:" option i currently have Owner, Submitter, and Ticket CC checked for "Status Change".

I notice when i change a ticket from new to opened or pending user, i do not receive an email. Is there something else I should have turned on to receive this type of email when people start to work on tickets?
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If you've got Status Change checked for Owner, Submitter, and Ticket CC, then you should receive an email notification when the status of a ticket is changed - assuming you are the Owner, Submitter, or Ticket CC.

If it's not working properly, then I'd suggest submitting a support ticket to DellKACE.
Answered 09/15/2010 by: airwolf
Tenth Degree Black Belt

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If you are the Owner and the one that made the status change, you won't get an email. The only time you would receive an email would be if someone other than the owner makes a change.
Answered 09/21/2010 by: jknox
Red Belt

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