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KACE Product Support Question


Spawning a new ticket based on values in the first ticket

01/07/2020 105 views

has anyone ever done this - assuming that the trigger would be in a field and a custom rule would generate the new ticket. e.g. if the incident is Priority 2 then a Problem record is raised automatically.

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I have yet to find out how you create a fresh ticket using a ticket rule, and I have been looking for sometime..... I would suggest that if you have a Problem Queue with email configured, get the ticket rule in the incident queue to email the problem queue and then a fresh ticket will be created.

Answered 01/09/2020 by: Hobbsy
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