I am pushing Acrobat Reader through Kace to about 10 clients. It installs fine, but it re-pushes it at the next client check in. So basically it is installing it 2-3 times until i turn it off in KACE. I thought, if program is already installed, KACe won't push it again. What am i doing wrong here? Please help. Thanks

All machines are Win7x64 based. 


0 Comments   [ - ] Hide Comments


Please log in to comment

Community Chosen Answer



If this is a managed install, your software inventory item needs a custom inventory rule to determine if the software is installed.  Best practice would be to install it on a test machine that has the KACE agent and force a check in.  This should create a software inventory item and you would upload your installer to it.

Here's an example: http://www.itninja.com/blog/view/k1000-adobe-reader-xi-deployment-and-customization

If it is a script, you need to add a verify step to determine if the software is installed.

Answered 07/16/2013 by: jknox
Red Belt

Please log in to comment
Answer this question or Comment on this question for clarity



My guess is that after installing, it updates to a new version. The managed install is for a different version and since it does not have that version it installs again. I created a Smart label for machines that did not have Reader at all, and it pushes to those machines. Once it has Reader installed, it drops from the Smart Label.

Answered 07/19/2013 by: WGM_Jeff
Fourth Degree Black Belt

Please log in to comment