SMA: Ticket template header separators
Seems like a glaring omission is section headers in ticket templates. I've come up with a kludge but concerned it will cause issues. Now this is for offboard/onboard so not a ton of tickets.. maybe 200 a year but here it is and does anyone think this a impending doom move.
For a header I create a custom field. Give it a label name that is appropriate, and auto enter _______________________________________________________________________________________________________________________________________________________ into it. Then in the template make it read only.
Wish we could use html in a template.