SMA Software upgrade workflow

So looks like while we are moving away from kace service desk we are going to keep managing our onprem servers and dell patching Windows devices..  

that being said, I cant seem to figure out how kace wants to handle software upgrades.  So if I have an app I have deployed via managed installation, how do I increment the version?  Do I have to create a new managed intallation and there is no connection between the two?  If this is the case, the managed installations is going to be one ugly mess.

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Answers (1)

Posted by: Hobbsy 1 month ago
Red Belt

You are correct, a managed installation only deploys the software item attached to the MI. So if that was version 6 and you want version 7 then you will have to create a fresh managed installation for version 7. You will also need to consider, through testing, if deploying v7 overwrites version 6 or if you need to remove version 6 before version 7 is installed. Once you know the behaviour of the upgrade you can plan the resources you will need in KACE

  • Thank you. I was hoping I was wrong. Would prefer if they were bundled together into one item so you could see the iterations. - barchetta 1 month ago

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