SMA search for tickets not working well
I'm not sure if I'm not doing something right, but when I try to do a search under Home -> Search, then I select View By: Ticket. I would guess that I would be able to put in the Ticket ID and be able to get the ticket in question. However, it doesn't work like that. I would say that 3/4 of the time it gives me no search results found, and then gives me something the other 1/4 of the time. Does anyone else have this issue? I would think that this would be an easy query for the box to do.
Any info would be great.
Answer Chosen by the Author
This isn't a direct answer to your question, but instead of using the SMA search function to get straight to a ticket, I created a custom search engine in Chrome. The "search" URL is: https://kace.domain.tld/adminui/ticket.php?ID=%s and the keyword I used is kace
Now when I type kace in the address bar followed by a ticket ID it goes straight to that ticket.