Best Practices Question
Setting a date time field
I want to set a date and a time field when the status of the ticket goes to resolved (we need to get metrics on resolution time). Is this inherent within the product? If so how can you extract it?
If it isn't is there any way to set the value to the current date/time. Systems I have used in the past allowed an equal in the field which would set it to current date.
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