Set Priority based on Impact selection
Currently I have hidden the Priority field from the regular users and have only made the Impact field visible.
Is there a way to make it so that if the user selects the "Many people can't work" or "I cannot work" in the Impact field, the priority is set to "High" on ticket save/ Ticket Creation.
I appreciate all the help.
Is there a way to make it so that if the user selects the "Many people can't work" or "I cannot work" in the Impact field, the priority is set to "High" on ticket save/ Ticket Creation.
I appreciate all the help.
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Thank you Hobbsy. - aoh 6 years ago
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Posted by:
Hobbsy
6 years ago