I have been trying to create a label to automatically assign users from a specific Active Directory group as ticket owners as opposed to manually add and remove users from the current ticket owners label we use where I have to individually associate each user I want to be able to own a ticket to that label.

Has anyone successfully done this or can comment on best way to accomplish the desired outcome?


1 Comment   [ - ] Hide Comment


  • Yes...there was a bug about this for 6.0 but a fix has been released. You would use the LDAP Labels option to point to a particular group in AD and then build the filter to point to that group.

    example search filter




Please log in to comment

There are no answers at this time
Answer this question or Comment on this question for clarity