KACE Product Support Question
Service Desk require category value
02/12/2015 1179 views
Quick question. Currently when my service technicians put in a new service desk ticket the default value for the ticket category is "untitled". Many people are not updating this to a category that relates to the ticket. Is it possible to set the default to blank and require it to be set, or to not allow saving new tickets with the field left as untitled?
Thanks for any input!