KACE Product Support Question
Service Desk report, per Engineer, per day, 360 minutes time worked
06/24/2015 1822 views
We have 5 Engineers and we want to ensure they are logging about 360 minutes per day. They can add time albeit not in a way I'd like on the ticketing system but I'm wondering how we can report on this so they can run a report daily that shows the amount of time each engineer has spent per day.
The scenario is as such:
Engineer logs a ticket (or it's gets emailed in).
They assign themselves as an owner.
The add some work to the ticket, say 10 minutes. (but click the Add work and clicking 00:10 on the start time box (I know, not ideal)
Then they save it.
They look through other tickets they have and do work on them and each time add a duration to the ticket.
I need a count that counts up all those time additions per day and reports it for each engineer.