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KACE Product Support Question


Service Desk Emails not being received since upgrading to version 9

01/09/2019 385 views

We use an email alias to distribute new emails to our help desk staff.  We recently upgraded our K1000 to the latest version and since upgrading are no longer receiving emails to any of the the help desk staff emails.  New tickets show up in the queue, but staff are not CC'd.  I do not see any reason for this to be happening.  I am not using ticket rules.  Any rules I had set are disabled. 

3 Comments   [ + ] Show comments

Comments

  • Please check the mail log from the Settings->logs to see if they are being triggered
  • The admin guy looked up the log. Does this imply that the mail daemon is down so no emails are working.

    [Thu Jan 24 0:00:17 NZDT 2019] [krotate] [8967] logfile turned over
    PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 9437184 bytes) in /kbox/kboxwww/include/KTicket.class.php(1625) : runtime-created function on line 1
    [2019-01-24 00:34:24 +1300] PHP Error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 9437184 bytes) in /kbox/kboxwww/include/KTicket.class.php(1625) : runtime-created function on line 1
    PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 9437184 bytes) in /kbox/kboxwww/include/KTicket.class.php(1625) : runtime-created function on line 1
    [2019-01-24 01:35:35 +1300] PHP Error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 9437184 bytes) in /kbox/kboxwww/include/KTicket.class.php(1625) : runtime-created function on line 1
  • Have you logged a support ticket as I believe you are not the first customer to have email issues with this release?

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