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01/09/2019 79 views

We use an email alias to distribute new emails to our help desk staff.  We recently upgraded our K1000 to the latest version and since upgrading are no longer receiving emails to any of the the help desk staff emails.  New tickets show up in the queue, but staff are not CC'd.  I do not see any reason for this to be happening.  I am not using ticket rules.  Any rules I had set are disabled. 

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  • Please check the mail log from the Settings->logs to see if they are being triggered

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