Service Desk - Email to Approvers
Has or is there a way to amend the ticket details that go to an approver?
The ticket that is sent by default is very generic and the body of the email contains no details or options on what the approver needs to do.
The subject in the email states "UPDATED"...but this looks like any normal ticket email that the user may have logged.
I've had to go down to each approver and get them to click on the hyperlink and walk them through the approve/reject process.
Be the first to answer this question