service Desk Custom field help

Hi All

I created a custom field with three categories for helpdesk users and how they want to be contacted

1. Instant Messenger
2. Email
3. Phone.

If users selects phone category I want to enable the another field, if he/she doesnt select, field should be hidden/read only..

Is it possible to do this in help desk..

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Answers (2)

Posted by: Hobbsy 4 years ago
Red Belt
Whilst you cannot get fields to appear and disappear, it is possible to program a second drop down such that when option 1 is selected the second dropdown displays A,B,C Values and when option 2 is selected the second dropdown displays E,F,G values, but you need to set the first value then save the ticket to trigger the second field update
Posted by: chucksteel 4 years ago
Red Belt
The service desk doesn't support dynamic fields like this.

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