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KACE Product Support Question


service Desk Custom field help

06/30/2016 478 views
Hi All


I created a custom field with three categories for helpdesk users and how they want to be contacted

1. Instant Messenger
2. Email
3. Phone.

If users selects phone category I want to enable the another field, if he/she doesnt select, field should be hidden/read only..

Is it possible to do this in help desk..
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Community Chosen Answer

2
Whilst you cannot get fields to appear and disappear, it is possible to program a second drop down such that when option 1 is selected the second dropdown displays A,B,C Values and when option 2 is selected the second dropdown displays E,F,G values, but you need to set the first value then save the ticket to trigger the second field update
Answered 07/05/2016 by: Hobbsy
Red Belt

All Answers

1
The service desk doesn't support dynamic fields like this.
Answered 06/30/2016 by: chucksteel
Red Belt

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