Is there a way to keep the setting that auto-responds to the submitter all new tickets but exclude certain submitters? Here's the scenario -

We receive daily email reports from a particular system. We want those emails to become tickets. However, when the K1000 responds to the originating email address (which is a donotreply@org.com), it generates more tickets from the system replying telling us not to reply. So, we end up with 3 tickets created each time.

I would love to be able to put a rule or something in place that says if this user or email address sends us an email, do not reply.

Thanks for the help!

John Garcia
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Try working through the following KB Article


If that does not work try this other suggestion

Answered 01/29/2016 by: Hobbsy
Red Belt

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