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KACE Product Support Question


Scripted install failing on set_kace_path.vbs Dell Precision 5520

06/07/2017 909 views
I have a Dell Precision 5520 that I can get to boot and begin the scripted install but it always fails at 18% at the 'set_kace_path.vbs' process. I've googled to no avail. I'm unsure where to even look now. From what I'm finding this is a KACE specific script that I can't do anything to so I'm not sure how to even fix it, I can't bypass it either. 

Ideas?
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  • Create a new PE10 KBE following this guide:
    https://support.quest.com/kace-systems-deployment-appliance/kb/184391

    Don't forget to clean the \\K2\drivers\kbe_drivers_x64\ folder and then add the new PE10 drivers, Recache all drivers and then build\upload the KBE with Media Manager or KBE Manipulator
    (PE10 works fine for Win7 and Win10 Images)
    • Done and dusted, that's not the issue here. I'm able to PXE boot and get to the point that I can select my scripted installation so not a driver issue that I can see. Usually I've seen the drivers catch me out when I can't even PXE boot.
      • Is not drivers what I am looking for, I just want you try it with a KBE created with Win10 ADK 1607.

        What is the OS you're trying to install?

        Is this PC using an Nvme SSD drive?
  • were using 1511 adk, had issues with 1607 and our Surface devices. Win10 v1607 is what we're installing. 99% sure it's got nvme ssd, checking.
  • Here's a twist I never would have believed to matter. We have an RSA at a remote location. We are currently having issues with it not working properly. I just unlinked the RSA from our main K2 box and now I'm able to get past the 'set_kace_path.vbs' error. It's failing for other reasons at the moment however.
    • This ended up not being an issue. We recreated the BE after unlinking and I'm back to the set_kace_path.vbs error.
  • When You PXE the system is it using the UEFI KBE? If not try using a USB KBE and select the UEFI USB.

    The Precision 5510 / 20 are technically only supported by windows 10 in UEFI config. They WILL work with a legacy image but Dell does not recommend this.

    Also, Please try changing RAID to AHCI in BIOS.
    • Not to sound ignorant but what is the difference between the KBEs? I have a USB key with the boot environment on it so that I can boot the 5520 when in UEFI settings. In my KBE_windows_x64 I have the Winpe10 drivers, is that what you mean?

      I am able to successfully boot using either UEFI or Legacy modes, certainly I'd prefer UEFI to work due to Win10 reasons.

      I have the disk set to AHCI in BIOS. Also BIOS is up to date.
  • Sorry for confusion.
    When you make the KBE USB (from install.exe) select the Fat32/UEFI setting. Then when booting the computer from USB, Select the usb from under the UEFI header.

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