Script for copy mail field to cc_list

i have a question about tickets on K1000. I want to know if someone has a script which copy the adresse field into the cc_list field ? For not having to copy and paste by hand each time ...
Thank you

2 Comments   [ + ] Show comments
  • Which address field? The submitter's? - chucksteel 5 years ago
    • yeah the mail address of the submitter. I would like to automaticaly copy this address into the cc_list field ... - Crash73 5 years ago
      • If there is something already in the cc_list field do you care if it is overwritten? - chucksteel 5 years ago
  • No, there is nothing in the cc_list field - Crash73 5 years ago

Answers (1)

Posted by: chucksteel 5 years ago
Red Belt
This select statement will match tickets without a value in the CC_LIST field. I did it this way because otherwise the rule would run on every ticket save and that's not as efficient. Of course if you want the CC_LIST field to change if the submitter changes then you would need to change this.
select HD_TICKET.* from HD_TICKET
This update statement will set the CC_LIST field to the email address of the submitter:
update HD_TICKET
    set HD_TICKET.CC_LIST = 
        (HD_TICKET.ID in (<TICKET_IDS>))

  • Fine, i will try it. thanks u ! - Crash73 5 years ago

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