Can someone give me an example of a custom rule that will trigger an e-mail to the re-assigned tech that he/she was assigned a ticket?  I have no MySQL or any  SQL experience for that matter. 

I do have the option to trigger an email for owner checked off.

Much appreciated.


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  • It is checked off.
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Answer this question or Comment on this question for clarity



You need neither. If a tech owns a ticket you can configure email to be fired by owner change in your queue configuration. (See screenshot)


Answered 03/12/2014 by: jdornan
Red Belt

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