KACE Product Support Question
REQUEST: Please bring back ability to filter based on queue(s).
10/13/2016 615 views
This feature was removed in 6.2 for some unknown reason. I manage multiple teams that leverage multiple service desk (helpdesk) queues. Unfortunately, other managers manage other service desk queues. Prior to 6.2, I was able to have a filtered view that only showed open and unassigned tickets all of my team's queues, without seeing tickets in queues for teams I do not manage.
This has created a situation where I am not easily able to manage only tickets that are assigned to my teams. Please bring this feature back.