REQUEST: Please bring back ability to filter based on queue(s).

This feature was removed in 6.2 for some unknown reason.  I manage multiple teams that leverage multiple service desk (helpdesk) queues.  Unfortunately, other managers manage other service desk queues.  Prior to 6.2, I was able to have a filtered view that only showed open and unassigned tickets all of my team's queues, without seeing tickets in queues for teams I do not manage.

This has created a situation where I am not easily able to manage only tickets that are assigned to my teams.  Please bring this feature back.

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Answers (1)

Posted by: Channeler 5 years ago
Red Belt
Hi, well it seems to be a request for:

Open your request there, and normally, K1 developers jump in and reply in regards Why is this or not.... a goo idea.

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